Privacy Policy

Effective date: August 24, 2026

This Privacy Policy explains how Zivanerive ("Zivanerive," "we," "us," or "our") collects, uses, shares, and protects information when you use the Zivanerive mobile application and related services (the "Service"). It also explains the choices and rights available to you.

1. Information we collect

Information you provide

• Account and profile information: user identifier, nickname, avatar, role, login or session information, and preferences.
• Photos and AI inputs: selfies or other selected images, hairstyle choices, prompts, generated images, and saved looks.
• Community content: posts, captions, comments, likes, follows, reports, blocks, and moderation information.
• Communications: chat messages, voice messages you choose to record, and support correspondence.
• Purchases: product identifier, transaction identifier, purchase status, virtual-coin balance, and receipt or verification information. Apple processes payment-card and billing details; we do not receive your full payment-card number.

Information collected automatically

• Device and app data: device identifier, device model, operating-system version, app version, package identifier, language, country or region, time zone, and network or diagnostic information.
• Usage and security data: login, registration, app activation, purchase events, service requests, error information, and fraud or risk signals.
• Attribution data: advertising identifier where permitted, Adjust identifier, campaign, channel, ad group, and related installation-attribution information.

2. Device permissions

• Camera: to capture a photo when you choose to create an AI hairstyle preview or other image content.
• Photo library: to select or save images when you request those actions.
• Microphone: only when you tap record to create a voice message in chat.
• Tracking: if you grant Apple's App Tracking Transparency permission, advertising identifiers may be used for attribution and campaign measurement. Refusing this permission does not prevent core app use.

You can change permissions at any time in iOS Settings. Zivanerive does not continuously access your camera, photos, or microphone in the background.

3. How we use information

• Provide login, profiles, community, chat, AI previews, saved collections, purchases, and support.
• Process submitted images and return AI-generated hairstyle results.
• Save your settings and content, synchronize services where applicable, and maintain purchase entitlements.
• Moderate reports, enforce community rules, prevent abuse and fraud, and protect users and the Service.
• Diagnose errors, maintain performance, understand feature usage, and improve the Service.
• Measure installation and marketing campaign performance, subject to your device settings and consent.
• Comply with law, resolve disputes, and enforce our Terms of Use.

4. How we share information

We do not sell your personal information for money. We may disclose information in these circumstances:

• Service providers: hosting, network, security, analytics, and customer support receive only information reasonably needed to perform services for us.
• AI image processing: for AI Try-On, Zivanerive transmits your selfie and style prompt to the Zivanerive-operated image processing service (processor). Unrelated third parties do not receive your photo for AI processing.
• Apple: Apple processes in-app purchases and provides transaction status and identifiers under Apple's own privacy policy.
• Analytics and attribution partners: Adjust and Meta/Facebook may receive device, app-event, purchase-event, and attribution information in accordance with permission choices and their respective policies.
• Other users: profile details, posts, comments, and other content you choose to publish are visible according to the feature's design. Direct messages are visible to conversation participants.
• Legal and safety reasons: we may disclose information when reasonably necessary to comply with law, respond to valid legal process, investigate fraud or abuse, or protect rights, safety, and security.
• Business transfers: information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

5. AI Try-On data flow

The following describes the AI hairstyle preview path used in the app. It matches the in-app AI notice shown on Station.

6. Storage and retention

Some Review-mode information, including profile preferences, community interactions, messages, generated looks, reports, blocks, and coin records, is stored locally on your device. Account, security, attribution, transaction, and hybrid-service information may also be processed on our servers or those of our providers.

We retain information only for as long as reasonably needed for the purposes described above. For AI Try-On, input images and prompts are retained by the Zivanerive-operated processing service only for the active request and are discarded when generation succeeds, fails, or is cancelled. Generated images you save remain on your device until you delete them in My Clips or delete your account. Transaction, fraud-prevention, security, backup, and legal-compliance records may be kept longer where required or reasonably necessary.

7. Your choices and rights

• Review and edit profile information in the app.
• Delete your posts or saved AI looks using their in-app controls.
• Block users and report accounts or content through available menus.
• Control camera, photo, microphone, and tracking permissions in iOS Settings.
• Delete your account from My Chair > Delete Account. This removes your local posts, saved looks, messages, interactions, profile data, and coin balance and signs you out.
• Contact us to request access, correction, deletion, restriction, portability, or objection where applicable law provides those rights.

We may need to verify your identity before completing a request. You may also have the right to appeal our response or complain to your local data-protection authority. We will not discriminate against you for exercising a privacy right.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information, including protected local storage, encrypted network transport where supported, access controls, and security monitoring. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

9. International transfers

We and our providers may process information in countries other than your own. Where required, we use recognized transfer safeguards and take steps intended to provide an appropriate level of protection.

10. Children

The Service is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided such information, contact us so we can investigate and delete it.

11. Third-party services and links

The Service may link to third-party websites or use services governed by their own privacy policies, including Apple, Adjust, and Meta/Facebook. AI Try-On image processing is performed by the Zivanerive-operated image processing service described above. Third-party practices outside that service are not controlled by this Policy. Review their policies before providing information.

12. Changes to this Policy

We may update this Policy to reflect changes in the Service, law, or our practices. We will post the revised Policy with a new effective date and provide additional notice when required. Material changes apply prospectively unless law permits otherwise.