Zivanerive Support

Help with AI hairstyle previews, your account, community features, and purchases.

Contact support

Email us at mosiashvili@chavchavadze49.com. We aim to acknowledge support and privacy requests within 2 business days.

AI hairstyle preview

A preview does not start

Confirm that your device is online, use a clear JPEG or PNG portrait, and make sure the face is visible. Check camera or photo access under iOS Settings > Privacy & Security. If generation fails, your coins should be deducted only after a successful result.

A result looks inaccurate

AI output is an approximation. Try a front-facing, well-lit photo without heavy filters or obstructions. Generated previews do not guarantee the outcome of a real haircut or color treatment.

Delete a saved look

Open My Chair > Collection, select the look, tap the delete icon, and confirm.

Photos, camera, and microphone

Open iOS Settings > Privacy & Security, choose Camera, Photos, or Microphone, and update access for Zivanerive. Microphone access is used only when you choose to record a voice message. You can continue using unrelated features when a permission is disabled.

Community safety

Use the menu on an account, post, comment, or conversation to report inappropriate activity. Select the closest report category and reason. To stop interaction immediately, choose Block and confirm. Blocked accounts can be reviewed from My Chair > Blocked List.

Purchases and virtual coins

Zivanerive purchases are processed by Apple. If a purchase is pending, verify your Apple ID payment status and allow time for Apple to finish processing. Do not repeat the purchase while it is pending.

For a refund or billing issue, visit reportaproblem.apple.com. For coins missing after a completed transaction, email support with the product, approximate purchase time, app version, and Apple transaction identifier. Do not send full card information.

Delete your account

In Zivanerive, open My Chair, scroll to Delete Account, and confirm. This action permanently removes your local profile, posts, saved AI looks, messages, interactions, reports, blocks, and coin balance, then signs you out. Deleting the app alone does not submit an account-deletion request.

If you cannot access the app, email mosiashvili@chavchavadze49.com with the subject "Account Deletion." We may request limited information to verify the account. Transaction, security, fraud-prevention, and legal records may be retained where required.

Privacy requests

To request access, correction, deletion, restriction, or a copy of eligible personal information, email mosiashvili@chavchavadze49.com with the subject "Privacy Request." See our Privacy Policy for details.

Legal

Read the Terms of Use and Privacy Policy.